Support access requests and your privacy

Your conversations are private. The Desire AI team can't read them unless you say yes.

Sometimes, to fix a problem you've reported, our support team needs to see what happened in a chat. When that happens, a Support Access Request appears in the bottom-right corner of Desire AI.

What the request shows

• Requested by: the email of the Desire AI team member asking.
• Time: when they asked.
• Reason: why they need access.

Approve

1. The support team member will give you a 6-digit access code, usually in your support conversation.
2. Type it in Enter 6-Digit Access Code to Approve.
3. Click Approve.

Approving gives time-limited access to your conversation history only. It ends automatically.

Deny

Click Deny. Nothing is shared. You can always ask support to help another way, for example with screenshots.

Stay safe

• Only approve a request you were expecting, connected to a support conversation you started.
• Desire AI will never ask for your password. Never share it, even with support.
• Changed your mind after approving? Email support@getdesireai.com and we'll end access straight away.