"Chat is paused" and other usage messages

"Chat is paused until usage is available"

You've used your included usage for today or this week. Your chats, documents and profile are all safe; only new AI replies are paused.

• Click Usage at the top of the screen to see when it resets.

• To keep going now, click Buy extra usage.

• If you see Reset for free, you can use a free reset instead.

More detail: How usage works and buying extra usage.

A "slow down" or "try again in a moment" message

You've sent a lot of messages very quickly. Wait a minute and send again. Nothing is lost.

A banner says my plan changed or my membership needs attention

If your membership is paused or a payment didn't go through, you'll see a Reactivate membership option. Click it to update your payment details, or go to Billing & subscription. If you've just paid, click Refresh.

Still stuck?

Message us from the chat bubble in the bottom-right corner, or email support@getdesireai.com.